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صفحة 2 من 3 الأولىالأولى 123 الأخيرةالأخيرة
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  1. #11
    جامعي جديد
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    عندي روابط أختبارات من موقع لكن نظام الموقع مايسمح أنك تحط روابط و عدد مشركاتك أقل من 20

  2. #12
    جامعي جديد
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    سبحان الله وبحمده

  3. #13
    جامعي جديد
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    سبحان الله وبحمده سبحان الله العظيم

  4. #14
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    لاإلله إلا الله

  5. #15
    جامعي جديد
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    جالس أوصل مشاركاتي 20 عشان أنزل الروابط نظام طوووط

  6. #16
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    حسبي الله ونعم الوكيل

  7. #17
    جامعي جديد
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    أستغفر الله و أتوب إليه

  8. #18
    جامعي جديد
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    لاحول ولا قوة إلا بالله

  9. #19
    جامعي جديد
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    تاريخ التسجيل : Oct 2010
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    أسئلة متنوعه

    True/False
    CRM software focuses on customers and allows companies to drive revenue growth and reduce sales related expenses - True

    True/False
    Segmentation refers to the ability to sell to the market-of-on (personalization) - False
    Segmentation refers to grouping customers based on attributes and demographics

    ____________ provides functionality that reduces the burden typically associated with sales efforts. - Sales Force Automation

    ____________ are a type of event, but with financial implications. - Transactions

    ____________ can be defined as the process through which organizations generate value from their intellectual and knowledge-based assets. - Knowledge Management

    Define CRM and discuss how it evolved - Customer relationship management (CRM) is a bolt-on to ERP, which evolved out of SFA tools, that serves as a front-end interface to the customer and helps an organization with customer demands

    List CRM functionalities - ...

    How does CRM integrate with ERP? - KM focuses on finding a solution to a problem that requires detailed insight, and better integration of KM and CRM can help companies navigate difficult support problems more quickly and easily.

    What activities are involved in order fulfillment? - Order fulfillment includes the pick, pack, and ship activities

    What are the steps for creating a knowledge management system? - a) Recognize things that employees know, that are valuable and not being shared
    b) Create formal procedures to implement the system
    c) Create a knowledgebase including best practices, expertise directories, and market intelligence
    d) Make the knowledge available to people that need it
    e) Give employees incentives for both sharing their knowledge as well as using others' knowledge

    What is knowledge management and give a few applications? - Knowledge management is a set of tools, techniques, methods, ways of working, and desired behaviors which help an organization to be more effective.
    A few applications are supporting networks, mapping and improving connections, learning before and after activities, and embracing multimedia and social media.

    What are barriers to sharing knowledge from the supply side and the demand side? - Supply: tallest poppy syndrome, shrinking violet syndrome
    Demand: Not-invented-here, Real men don't ask directions

    What is the primary goal of KM as it relates to CRM? - It enables agents to quickly access reliable information and deliver a consistent message to customers, as well as delivers instant and accurate information directly within CRM, allowing organizations to reduce handle time and improve first contact resolution.

    List 5 KPIs to help build a business case for Knowledge Mgmt related to internal use or sharing information with customers. - 1. SKF was able to increase the user adoption by 20% by rolling out mobile support
    2. Epson was able to increase online inquiries by a staggering 1125% by implementing Spaces.
    3. Spaces would help recapture abandoning customers, much like it helped Nationwide capture 30-40%.
    4. We can increase our resource utilization by installing it, much like how Lebara Mobile was able to achieve 85% resource utilization.
    5. By installing it, we'll be provided with relevant articles for our company, reducing time wasted trying to search them out.

    True/False
    the chart of accounts includes the balance owed to each individual supplier calculated from purchases, returns, allowances, and purchase discounts - False
    The ACCOUNTS PAYABLE includes the balance owed to each individual supplier calculated from purchases, returns, allowances, and purchase discounts

    True/False
    The asset planning phase would include an assessment of a company's business needs and a justification for asset replacement. - True

    True/False
    Overhead costs are direct costs that are assigned to a specific cost object - False

    All financial statements are generated from the _______. - General Ledger

    The ___________ component of management accounting takes certain segments of the organization and determines the profit from those segments. - Profitability Analysis

    List several benefits of implementing ERP Financials - Table 8-1
    Improve Corporate Performance
    Faster time to close the books
    Improve corporate governance and transparency
    Shorten days sales outstanding
    Optimize global cash management
    Improve financial and managerial reporting
    Improve process integration between finance and treasury
    Make finance costs more competitive

    What are key ERP financial accounting components and what functionality do they provide? - General Ledger: an accumulation of balances from transactions and postings

    A/P Subledger: identifies the balances owed to every vendor calculated from purchases, returns and allowances, purchase discounts, payments, and other adjustments

    A/R Subledger: records all account postings generated as a result of customer sales activity and identifies the balances owed by customers

    Cash Management: functionality related to investments, cash flow, and the accounting requirements these cycles generate

    What are key ERP management accounting components and what functionality do they provide? - Cost accounting: establishes budget and actual costs of operations, processes, departments or product and analyzes variances and profitability (one of its main activities)

    Overhead Costing: helps with planning, allocating, and controlling indirect costs and other costs that have a true origin are treated as direct costs

    Activity Based Costing: helps to more objectively assign overhead costs by tracing it based on the cause and effect of relevant cost drivers (activities that cause a cost to be incurred)

    Product Costing: help determine the cost of products manufactured or services provided (using direct materials, direct labor and overhead)

    Profitability Analysis: considers certain segments of the organization and determines the profit they generate

    Cost/Profit Center Accounting: companies may set up certain departments and business units as cost or profit centers

    List the steps in the asset management life cycle. - Planning
    Approval
    Budgeting
    Implementation
    Settlement and Capitalization
    Maintenance and Use
    Retirement
    Replacing Investment

    Describe how investment management works with asset management. - Investment Management provides the tools for pre-investment analysis during the planning stage of the asset management life cycle

    True/False
    The set of skills that employees acquire in their jobs through training and experience, which increase their value in the marketplace are known as human capital. - True
    Intellectual Capital is Implicit Knowledge, which is codified

    True/False
    Matching applicants' experience and education with job descriptions is a task performed in talent management. - False
    Matching applicants' experience and education with job descriptions is a task performed in RECRUITMENT management.

    _________ module controls employee master data and stores company policies and procedures. - Personnel Management

    _________ comprises the strategy and business processes that transform every employee into a competitive asset that supports operating and financial results - Human Capital Management

    The __________ process includes submitting initial requests, planning, online booking, and submitting and settling travel expenses. - Planned Trip to Pay

    List reasons why it benefits organizations to implement HCM modules - HCM comprises the strategy and business processes that transform employees into competitive assets that support operating and financial results
    Modern HCM solutions encompass not only the typical functions of the old legacy systems, but also advanced features and bolt-ons to help better manage employees, executives, contractors, and other participants in the company's objectives
    (1) People Matter: organization's most important asset is its people and human/intellectual capital created through their employment
    (2) HR activities are data intensive: nearly every HR action generates one or more records
    (3) HR data is extremely sensitive: HR records present various reqs with regard to care, custody, and control (risk associated with mismanagement of HR files is great)
    (4) HR data is valuable to the rest of the organization: nearly every ERP module will reference employee master data in HCM module

    What are the main sub-modules of HCM and what functionality do they provide? - Personnel Management: captures employee master data to be used in any number of reporting contexts

    Recruitment Management: supports the opening components of the employee life cycle

    Benefits Administration Module: involves management of benefits for qualified employees

    Compensation Management: automates accounting and preparation of payroll checks for employees

    Time and Labor Management: allows workers to submit timecard data and supervisors to review and approve time online

    Talent Management: works with RM to analyze personnel usage within an organization and help retain good employees

    Employee Performance Management: streamlines employee appraisals from goal planning and coaching to performance assessments and rewards

    Learning Management: administers employee learning, thereby manages talent and increases intellectual capital in the organization

    Environment, Health, and Safety: provides the tools to administer compliance and manage risks associated with health and safety regulations that arise from local, state, and federal agencies

    Travel Management: aspect of both ESS and MSS, which automates the planned trip-to-payment process

    List advantages of employee self-service and manager self-service - i) Improved service for and communication with employees
    ii) Streamline administrative processes and reduced costs for HR
    iii) Employee sense of ownership of their personal information and a renewed sense of trust in their employer
    iv) Error reduction due to data input being in hands of people who know it best
    v) More timely updates

    Describe benefits of outsourcing HR tasks. - Outsourcing non-core functions allows companies to focus exclusively on their core business, while recognizing significant savings and increased expertise
    Reasons for outsourcing: save time, save money, and penalties (number 1 reason = cost)

    Define the concept of employee performance management and what it involves. - Essential part of TM
    Streamlines employee appraisals from goal planning and coaching to performance assessments and rewards
    Assess performance of employees, set goals, and align with strategy
    Feeds into promotion decisions, merit pay, and terminations
    Steps in EPM
    (1) Planning and setting expectations
    (2) Monitoring performance continually
    (3) Developing the capacity to perform
    (4) Rating performance
    (5) Rewarding performance

    True/False
    The immediate predecessor of ERP systems were material requirements planning systems. - False
    The immediate predecessor of ERP systems were MANUFACTURING RESOURCE PLANNING

    True/False
    The bill of material is a full list of all the raw materials needed to produce a single item. - True

    The _________ module of an ERP system helps an organization by building quality tasks into the production process in all phases of a product, from planning through use. - Quality Management

    The _________ module of ERP systems for the manufacturing industry automates the flow of material into, through, and out of the warehouse. - Warehouse Management

    The technology used to exchange business event data electronically between companies in a standardized format is called _________. - Electronic Data Interchange

    What are the steps in the evolution of ERP systems in manufacturing? - EOQ => MRP (60s) => Closed Loop MRP (CRP techniques) (70s) => MRPII (80s) => ERP

    What tasks need to interface with each other in manufacturing? - Production Planning and Inventory Management

    For manufacturing companies adopting an ERP system, what key modules should they examine? What does each do? - Production Planning (PP): enables the creation of realistic production plans across multiple plants and subcontractors to fulfill demand in a timely manner and according to standards expected by the customer
    Lean Manufacturing: philosophy of production that emphasizes the maximizing an enterprise's resources and attempts to reduce inventory and eliminate waste (the costs that add no value to a product)
    Materials Management: supports inventory-related activities (purchasing, tracking, and control of raw materials, trading goods and finished goods) in an integrated inventory control environment
    Quality Management: assists in configuring specific parameters that define what goods to inspect, when to inspect, and the tolerance limits(values that are considered acceptable)
    Plant Maintenance: used by large organizations in capital-intensive industries for corrective (repairs) and preventive maintenance
    Service Management: manages the lifecycle changes to existing services or installed products after the initial customer order is filled
    Warehouse Management System (WMS): automates the flow of materials into, through, and out of the warehouse (is a bolt-on)
    Supplier Relationship Management: enables businesses to manage the relationship between procurement personnel and suppliers

    What are some benefits of EDI to the customer? - POs take less time to transmit, lowering required inventory levels
    Since there is quicker order acknowledgement, customers can find an alternative supplier if current supplier can't provide the desired product when needed
    Reduced time spent matching supplier invoices to POs and entering AP info
    Reduced back-orders or out of stock situatoins

    What are some benefits of EDI to the supplier? - Supplier is relieved of the process of re-keying and verifying orders
    Elimination of problems and delays caused by data order entry errors. Errors in order entry mean missed ship dates, shipment of incorrect items or quantity, and lower customer satisfaction
    Time is reduced from invoicing/payment cycle improving the cash flow of the supplier
    Inventory reductions

    What are some benefits of VDI to the retailer? - Reduced stock-outs because supplier keeps track of inventory movement and takes over responsibility for product availability
    Increased customer satisfaction and sales due to fewer stock-outs
    Reduced forecasting and purchasing activities
    Reduced inventory due to lower safety stock since the supplier can control lead time better than customer

    What are some benefits of VDI to the supplier? - Better forecasting because of real-time demand information from customer
    Reduce purchase order errors and purchase returns by customer because of fewer mistakes
    Improvements in service level agreements since supplier knows the need for item and thus orders right product at right time, leading to supply chain cooperation
    Reduced inventory because supplier knows how much and when customer is going to buy

    True/False
    IT general controls include change controls, information security controls, and application controls. - False
    IT general controls include change controls, information security controls, and
    COMPUTER OPERATIONS controls.
    (application controls are in a separate area)

    __________ controls focus on the physical access to the systems that run the company. - Computer Operations / Data Center

    True/False
    The SAS 70 Type II audit is the preferred type of audit over outsourced activities because it covers testing of internal controls at the service organization. - True

    Programmers should make changes to application software in the ___________ environment. - Development
    SAP mechanism to change - SAP transport

    The __________ certification qualifies an individual as globally proficient in the area of IS audit, control, and security. - CISA

    When conducting a review of ITGC, which areas should the auditor examine? - controls surrounding the IT environment (ERP system, other applications and databases)
    a) Represent the foundation of the IT control structure. They help ensure the reliability of data generated by IT systems and support the assertion that systems operate as intended and that output is reliable. ITGC support the application controls. They are the first line of defense. However, if they don't work, then you can't assume application controls work.

    Give examples of application controls for each major business process. - Purchase to Pay: three-way match
    Financial Closing & Reporting: integration with other ERP modules
    Fixed Assets: depreciation calculation
    Payroll: integrated timekeeping with payroll
    Inventory: monitoring of inventory levels and tolerance limits
    Order to Cash: automated credit checking, integration of Electronic Data Interchange, and Integration of orders with shipping
    All Processes: on-line edit checks of data entry and on-line approvals of entries

    Explain the difference between a SAS 70 Type I and Type II report. - Type I: doesn't present an opinion on effectiveness of controls and can't serve as testing of controls in conjunction with F/S audit Type II: includes testing of controls over a 6 month period and can serve as testing of controls with F/S audit

    List the IT-related certifications discussed in the chapter and focus of each. - b) Certified Information Systems Auditor (CISA): qualifies an individual as globally proficient in the areas of IS audit, control, and security
    c) Certified Information Security Manager (CISM): manages designs, and oversees and assesses an enterprise's information security.
    d) Certified in Risk and Information Systems Control (CRISC): newest certification; recognizes IT and business professionals for their knowledge of enterprise risk and their ability to design, implement, monitor, and maintain systems controls to reduce risk.
    e) Certified in the Governance of Enterprise IT (CGEIT): certification for professionals charged with satisfying the IT governance needs of an enterprise
    f) Certified Information System Security Professional (CISSP): certification encompassing information security and assurance tenets of confidentiality, integrity, and availability

    What is COBIT used for? - governance framework and supporting toolset that provides best practices management guidelines for implementing IT governance as required by audits and SOX Section 404

    A benefit to the retailer of Vendor Manged Inventory (VMI) includes all the following EXCEPT:
    a. Reduced Stockouts
    b. Reduced inventory and safety stock
    c. Reduced forecasting and purchasing activities
    d. Reduced customer returns - d. Reduced customer returns

    What Human Captial Management module (HCM) is used to evaluate benchstrength in the company? - Talent Management

    Which of the following is used to valuate materials? - Inventory Management

    When making changes to programs (suchs as to ERP software) developers make changes in the configuration client, which is in the ____________ instance. - Development

    Checking for duplicate vendor invoices and the 3-way-match are examples of what type of IT controls? - Application Controls

    Which of the following modules in Production helps to monitor equipment performance? - Plant Maintenance

    Trading partners are those businesses that we: - Conduct EDI transmissions with

    The purpose behind logical access controls is that applications and data are restricted commensurate with their duties. Some common deficiencies that IT auditors oftentimes find with regards to logical access (information security) are: - Access to systems not properly granted
    Improper segregation of Duties
    Authorization and approval for access not retained
    Terminated employees still have access to systems

    The ____________ is the proposed plan for finished goods in manufacturing and employs sales forecasts to identify goods that will be needed. - Master Production Schedule

    RFID would be most useful when integrated with what module of an ERP system? - Warehouse Management

    Customer Relationship Management (CRM) systems are used to: - organize marketing campaigns
    manage after sales support
    enable better recruitment and retention of sales agents

    The business process of "store goods" takes place primarily in what SAP module? - Warehouse Management

    The sales price charged a given customer can be determined by (check all that apply) - Sales Organization
    Distribution Channel
    Discount offered to the customer

    The SAP organizational unit responsible for product liability, customer deliveries, and direct mailing campaigns is the: - Sales Organization

    True/False
    A distribution channel defines how different goods and services reach the vendor. - False

    True/False
    The cost element that carries costs between FI and CO is the reconciliation account. - False

    True/False
    APAB is the programming language for SAP - False

    True/False
    A work center includes people, operations, overhead and equipment - False

    True/False
    A plant must be assigned to a company code and at least one purchasing organization - True

    The instance where training and testing by users are performed in a SAP landscape is: - Quality Assurance

    True/False
    The "R" in SAP R/3 stands for Real time, while the "3" stands for version 3. - False

    In order to purchase a material from a vendor, which of the following records must be in the system? - Vendor Master Record

    Which of the following purchases cannot be processed through the invoice verification component of Materials Management?
    a. Raw Materials
    b. Trading Goods
    c. Finished Products
    d. Services - Finished Products

    The ___________is the highest organizational unit in MM - Plant

    True/False
    Operations describe individual process steps, which are carried out during production and form routings. - True

    True/False
    A given user can have multiple SAP sessions open with differing clients and company codes at any given time. - False

    True/False
    A plant can be subdivided into storage locations. - True

    True/False
    The number of sessions that can be open at any one time is 6. - True

    Master data needed for PP includes all the following: - Sales Group Master

    The material types not involved in SD include include:

    Select one:
    a. Trading goods
    b. Finished products
    c. Packaging material Incorrect
    d. Supplies - Supplies

    That which determines what a user is allowed to do within the SAP system is determined by the.. - User Role

    Vendor data are used in financial accounting primarily by - Accounts Payable Processing

    True/False
    Organizational level where MRP runs is the plant - True

    True/False
    A tolerance limit is how much variation from the data in the purchase requisition will be allowed - False

    True/False
    The document flow in SAP MM is useful to show the audit trail because you can see where you are in the process and drill down to source documents. - False

    To view the most up to date planning data (available stock, orders, reservations, etc.) on a material, use the: - Stock Requirements List

    True/False
    If you receive more goods than was invoiced by the vendor the balance in the GR/IR account is a debit. - False

    A project manager of a project that is scheduled to take 18 months to complete announces that the project is in a healthy financial position because, after six months, only one-sixth of the budget has been spent. The IS auditor should FIRST determine:
    A. what amount of progress against schedule has been achieved.
    B. if the project budget can be reduced.
    C. if the project could be brought in ahead of schedule.
    D. if the budget savings can be applied to increase the project scope. - A. what amount of progress against schedule has been achieved

    During the system testing phase of an application development project the IS auditor should review the:
    A. conceptual design specifications.
    B. vendor contract.
    C. error reports.
    D. program change requests. - A. conceptual design specifications.

    Which of the following is the BEST way to satisfy a two-factor user authentication?
    A. A smart card requiring the user's personal identification number (PIN).
    B. User ID along with password.
    C. Iris scanning plus fingerprint scanning.
    D. A magnetic card requiring the user's PIN. - A. A smart card requiring the user's personal identification number (PIN)

    During a post implementation review of an enterprise resource management system, an IS auditor would MOST likely:
    A. review access control configuration.
    B. evaluate interface testing.
    C. review detailed design documentation.
    D. evaluate system testing. - A. review access control configuration.

    The PRIMARY reason an IS auditor performs a functional walkthrough during the preliminary phase of an audit assignment is to:
    A. understand the business process.
    B. comply with auditing standards.
    C. identify control weakness.
    D. plan substantive testing. - A. understand the business process.

    A legacy payroll application is migrated to a new application. Which of the following stakeholders should be PRIMARILY responsible for reviewing and signing-off on the accuracy and completeness of the data before going live?
    A. IS auditor
    B. Database administrator
    C. Project manager
    D. Data owner - A. IS auditor

  10. #20
    جامعي جديد
    الصورة الرمزية altuwayan

    تاريخ التسجيل : Oct 2010
    عدد الكتب في مكتبتي : 0
    الجنس : ذكر
    معدل تقييم المستوى : 10
    التقييم : 50

    بياناتى الأكاديمية

    نظام الدراسة

    :

    التخصص

    : نظم معلومات

    الكلية

    : كلية علوم الحاسب والمعلومات

    المستوى

    : السابع

    التفاعل

    مواضيعى

    : 21

    مشاركاتى

    : 21

    مقالات المدونة :


    ربي سهل علينا أختبار erp

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الكلمات الدلالية لهذا الموضوع

مواقع النشر (المفضلة)

مواقع النشر (المفضلة)

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